Managed Infrastructure

Partner with Movaci to keep up with the ever-changing infrastructures of the IT landscape.

The world of IT is very different today from what it used to be just a few years ago. Today’s digitalization has made consumers more powerful and has changed the expectations of enterprises when handling IT systems. The importance of IT infrastructure services, therefore, has significantly grown. These services are expected to help businesses become agile, secure, service-oriented, and capable of delivering unified experiences to end-customers.

Leader in core IT infrastructure management services

Movaci’s infrastructure management team has some of the most impressive credentials in the IT vendor landscape. We have not only executed complex global IT transformation exercises but have also helped run efficient IT infrastructure services for some of the world’s leading companies. Our customers recognize us as a leader in core IT infrastructure management services. Movaci has a proven track record in high-complexity deliveries, customer satisfaction, and innovative solutions.

Movaci’s infrastructure management services offer the experience, talent, and tools required to help you create, run, and manage next-generation IT infrastructure.

The Movaci Managed Services Agent is the platform we use to establish a Managed Services Agreement with our customers.

As such, this offer does not include any remediation or support services. Any remediation or support services provided outside of a support agreement are available for you to order and are charged hourly.

Movaci’s Advanced Monitoring Agent monitors end-user workstations in real-time and reports the status and health of the machine back to our Global Service Desk team. Similarly Movaci’s Advanced Server Monitoring Agent is designed to provide real-time monitoring of server systems including the status and health of the server, reporting in real time to our specialized server management team.

We understand your network’s performance and infrastructure past your firewall, from source to destination and everything in between.

At its most fundamental level, networking is about delivering services to users consistently and reliably. Whether your applications are hosted internally or in the cloud, understanding the critical network paths that deliver these services is paramount to ensuring that your users will have the services they need. Our NetPath feature uses advanced probing to detect the network path from a source server to a destination service, even when traceroute can’t. This provides us the deep visibility into critical network paths regardless of location: on- or off-premises or in a hybrid IT environment. With NetPath, we can quickly troubleshoot hot spots across the entire delivery chain.

24/7 Monitoring and History

Track every hop and view latency historically or in real time. NetPath can be set up with 10-minute intervals for monitoring, plus it saves all historical data on path performance—saving time troubleshooting by having an incremental timeline of path history for the last 30 days.

Performance & QoS Monitoring

We know about outages before your users. The NetPath feature
collects performance metrics and details of the network connectivity between the source and destination nodes, thus enabling us to see the end-to-end performance that a user is experiencing and be notified once thresholds are crossed for packet loss and latency.

We solve problems for users via lightning-fast remote access

When users have technical issues that require our expert attention, our remote access tools enable us to get the job done quickly and easily. The remote-control features in Movaci Remote Monitoring & Management give us and you one-click access to any endpoint under management in as few as four seconds. And with our technicians’ ability to chat on the back end or pass sessions with other team members, Remote Monitoring & Management makes it easy for our teams to collaborate in order to solve even the thorniest technical challenges.

Fix Issues Behind the Scenes

File transfers:
We can remotely upload files, including scripts, to users’ systems without disturbing them as they work.

Remote command line:
We use the bash shell to solve issues from afar and even issue PowerShell® commands.

System preferences:
We can open the system controls in the background to diagnose computer or network issues, review or kill processes, and more.

Monitor Quality and Keep Your Environment Secure

User management:
We assign our technicians to specific work sites or departments and set up permissions to help ensure proper security.

Session recordings:
We record all support sessions, so you can review them later for quality control or troubleshooting.

Chat transcripts:
We review historical chat transcripts broken down by end-user or technician.

We assess our customers’ IT security and prove value immediately. This includes data scans, financial assessments, and other assessments to show risk trends over time.

We then present you with a comprehensive overview of your at-risk data and provide remediation services as needed. This includes the locations of specific files or file types that could be risks.

We give you a report for just about anything you need.

When it comes to managing your IT environment, transparency is paramount. You need the ability to know what’s going on and why, and you need to understand historical trends. At the end of the day, you need solid, simple reports that help you understand the value of your IT services. Our robust reporting capabilities can help you do just this. From spotting trends in system performance results to bandwidth monitoring, our reports give you the visibility you need to stay informed and keep your employees productive.

We protect you against known viruses and catch new, hard-to-detect malware threats

Movaci’s Managed Antivirus helps to keep both known and emerging malware off workstations and servers. Our antivirus service not only stays up to date with the latest threats using traditional signature-based protection but also protects against new viruses using sophisticated heuristic checks and behavioral scanning. With new threats created each day, businesses can protect themselves by using these proactive methods to help ensure rock-solid malware protection.

We minimize resource drains and gain complete control

Our scans are lightweight in order to reduce system resource drain, and our highly accurate scans also reduce the number of false positives. Our deep scans are scheduled at convenient times for your employees as well.

Furthermore, we leverage default policies for servers, desktops, and laptops as well as create individual policies around your needs for quarantine rules, virus definition downloads, and any other personalized requirements you may have. We do all of this while still deploying the managed antivirus in bulk across sites, servers, and workstations for easy setup.

We fine-tune your patch management policies to prevent cyber attacks and optimize system performance

Keeping businesses safe requires constant vigilance—we need to keep all systems up to date with the latest patches, or it can open your IT Infrastructure up to serious security risks. Since we manage quite a bit of workstations and servers, keeping software up to date quickly becomes a complex task. Our Patch Management Agent was created to take care of it all. This Agent streamlines patch management by giving us granular control over our patch management policies. Thus, we reduce the risk of cyber-attacks and optimize system performance.

One Solution:
We provide a complete patch management solution within a single, easy-to-use web console, helping ensure we don’t need multiple tools to keep your third-party programs current.

We can manually approve patches in batch across sites, networks, servers, and workstations.

Automation:
We auto-approve patches for specific programs based on severity levels.

Scheduling:
We set patching windows so you can update software without disrupting employees during critical productive times.

Reporting:
We get complete transparency over patch statuses with clear reports so we can fix issues with patch installations if they arise.

Support More Software

Wide software support:
We support operating system updates as well as updates for multiple third-party software application families, including Adobe products, Java, and browsers.

Exchange and Office 365 support:
We stay current with all updates for Microsoft Windows and other Microsoft products—including Exchange and Office 365.

Heightened security for vulnerable programs:
We keep up to date with the latest security patches for commonly exploited products.

We get actionable insights based on analyzing all of the client’s endpoints in near real time

Using the power of collective intelligence and machine learning, we give actionable, data-driven insights to help our team prevent issues and improve your IT environment. Our real-time analysis and real-time updates on emerging issues and threats is like having a data science team on staff, working around the clock to help you make smarter decisions.

3 layers of analytics to provide insights into security, efficiency, and collective intelligence

Descriptive analytics:
We will alert you to key issues in your current setup—from incomplete software installs to systems missing antivirus protection.

Predictive analytics:
We will send you information to help you forecast potential problems. For example, you can receive warnings about patch updates that have caused failures for other IT professionals, so you can wait to push the patch.

Prescriptive analytics:
We will also give you data-driven advice on how to prevent issues well before they occur. For example, we’ll point out features that help you conserve bandwidth.

Relevant suggestions:
We will use machine learning to discover which types of recommendations you prefer, so you see only the most relevant suggestions.

Protect your users’ data with sophisticated backup and rapid disaster recovery

Data loss can cause serious financial hardships for a company, and system downtime can cripple productivity, preventing a business from providing good service to customers. That’s why it’s critical to be prepared with the right technology.

Our Backup and Recovery Solution provides a hybrid cloud backup and disaster recovery feature, allowing us to help quickly restore business continuity after a disaster. Our True Delta technology helps to reduce backup times by storing changes instead of full files. This allows us to back up files quickly and frequently, helping us to prevent losing data due to a disaster. The backup and recovery features also use strong encryption both in transit and at rest, so you can breathe more easily knowing that your data is kept safe.

We discover and manage devices as they come onto your networks

New devices are constantly being added to networks. Whether it’s a new workstation or tablet provided to an employee or a personal computer or cell phone, these new devices need to be monitored to prevent potential security threats. In fact, many users may not even be aware that their personal devices are on the network. Our Active Device Discovery helps to ensure that any new device on a network can be found and properly managed before it becomes an issue.

We keep users safe and productive while using the web

Web threats have increased over the past few years. From phishing sites to drive-by downloads, the dangers have never been greater. To stay safe, you need to make sure you have advanced malware protection in place along with bandwidth monitoring, content filtering, and more. Movaci’s Web Protection includes built-in web protection that keeps your workforce secure and productive. This service goes beyond enterprise antivirus software and firewalls – it also lets you set your own content-filtering policies, website blacklists, time- and content-based browsing policies, and much more.

Get Complete Control

Easy administration:
Our web-based console makes it simple to gain control over your users’ web browsing with a user-friendly interface and workflow.

Policies:
You may use our default web protection policies or create your own custom rules for desktops, laptops, or servers.

Individual site blocking:
Want to block specific sites that don’t fall within our core site categories? The web protection feature lets you add custom URLs to the blacklist.

Improve Workforce Productivity

Site blacklists:
We set and automatically enforce browsing policies that keep users off non-work-related sites, such as gaming or social media sites.

Time-based browsing policies:
We modify blacklist rules to allow employees to visit non-work sites outside of standard business hours.

We get more done with drag-and-drop automation or by uploading our own script

Time is at a premium, so it greatly benefits you and your users when we can automate routine tasks. Our Automation & Scripting solutions give our team incredible flexibility to automate even complex tasks with ease.

Manage and secure smartphones and tablets from a single dashboard

Today’s IT service management solutions need to account for mobile devices and on-the-go employees. This means you need solid mobile device management software that lets them be more productive by using their preferred devices while still keeping the network safe and secure. Our Mobile Device Management platform allows you to easily manage and secure mobile devices. Our mobile device management feature is scalable, easy to configure, and easy to manage. It makes device management more efficient and helps you to reduce risk with fast, automated setup and maintenance of your mobile fleet. And by combining mobile device management with the other features in Remote Monitoring & Management, you can conveniently oversee multiple types of devices from a single web-based console.

Any remote monitoring and management solution worth its salt needs to provide complete visibility to engineers, yet it also needs to be easy to use. The system should enable you stay on top of everything in near real-time so you can prevent issues when they’re still molehills rather than mountains. We provide near real-time remote monitoring for all your devices – desktops, laptops, servers, and mobile devices and across all operating systems and platforms — so you can maintain order in even the most chaotic IT environments.

Contact Us For: Managed Infrastructure