Professional Services

Movaci was founded on the principle of delivering first class IT services to companies with limited to no in-house IT department. Our clients do not need to worry about IT – that is what we are here for and our friendly team of experts is always on hand to resolve the issues that threaten to disrupt efficiency and staff productivity. We have built our reputation on delivering best of breed technology backed by the support of a passionate team of technical staff. Movaci’s team has held the highest certifications from Microsoft, Cisco, CompTIA and the EC-Council for more than a decade. Movaci delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation.

Managed IT Services

What are the benefits of Managed IT Services?

Movaci’s Managed IT services scale to meet the needs of your growing business. Our end-to-end IT management services include expert-level Strategic Consulting, on-site or remote IT Management services, 24×7 remote Global Help Desk support, Cloud-based tools and technologies, and Information Security solutions. Let Movaci help your business grow through our industry-leading managed IT support services.

Predictable Costs for IT Management Services

A simple, firm-fixed managed services pricing agreement, with no term commitment required.

Continuous Process Improvement

Profit from the Movaci CPI model based on ITIL® – the technology industry’s leading service framework.

Flexibility to Scale Up or Down

Plans allow you to change your IT managed services based on your user count and infrastructure.

Fully Managed or Co-Managed

You choose! Leave all your IT challenges to us, or we can work right alongside you and your IT team.

A Suite of Must-Have Cloud Tools

Leverage managed cloud solutions with remote monitoring technologies to provide problem recognition and diagnosis quickly and efficiently

24x7x365 Support

Receive access to our IT help desk staffed with certified professionals whenever you need it as part of our comprehensive managed IT services.

Access to Certified Professionals

Gain access to a team of certified engineers, subject matter experts, and support staff skilled in nearly every business technology on the market today.

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What you receive as a Managed Services Client:

Whether you are a small business or a large enterprise, your network and IT infrastructure serves as the backbone of your entire business operations — and its health and security are critical to your strategy, growth, and success.

It is for this reason that Managed IT services are one of the most important factors in business development. Movaci managed IT services provide you with end-to-end IT management and support for all covered technologies (e.g., computers, laptops, tablets, BYOD devices, servers, printers, network devices, cloud technologies) so you can stay on top of your game, building a competitive advantage in your marketplace.

With every Managed Services plan, you receive a team of highly experienced, certified professionals, subject matter experts, account management specialists, and 24×7 access to our Global Service Desk. Also included with our Managed Services solutions is my.Movaci, providing you with on-the-go, direct access to our Global Service Desk to resolve your technical issues quickly and efficiently.

Global Service Desk

Movaci’s Global Service Desk offers skilled professionals who are instantly ready to take-on, prioritize, document, and coordinate everything for you. With Movaci, you get change, incident, and problem management – all from a single source.

When you contact our service desk you are connected to a friendly, experienced and an ITIL-certified staff that is available to you around the clock. And thanks to our IT governance and ITSM models, our service desk staff delivers highly effective troubleshooting that finds solutions on the first try. Plus, our single point of contact for all your IT needs is always available to you – be it via email, fax, online self-service portal, or app. On top of that, we manage third-party service providers as well.

The result? You benefit from professional IT service management with a personal touch, helping reduce the ongoing workload in your IT department, and thus allowing you to concentrate on your business-critical IT projects.

Infrastructure Management

IT today is very different from what it used to be a few years ago. Digitalization, today, has made consumers more powerful and transformed the expectations of enterprises from IT.

IT infrastructure services have now grown in importance. They are now expected to help businesses become agile, secure, service-oriented, and capable of delivering unified experiences to end-customers.

Movaci’s infrastructure management team has some of the most impressive credentials in the IT vendor landscape. We have not only executed complex global IT transformation exercises, but also helped run efficient IT infrastructure services for some of the world’s leading companies. Our customers have recognized us as a leader in core IT infrastructure management services. Movaci has a proven track record of successful high-complexity delivery, customer satisfaction, and innovative solutions.

Movaci’s infrastructure management services offer the experience, talent, and tools required to help you create, run, and manage next-generation IT infrastructure.

Managed Services Agent

The Movaci Managed Services Agent is the platform used when we establish a Managed Services Agreement with our Customers. We leverage a multitude of features of our Managed Services Agent throughout our Service Offerings. You also have the option of using our Agent without signing up to a support agreement. This agent offering is for monitoring and the use of the agent’s features, only. This agent offering by itself does not include any remediation or support services. Any remediation or support services provided, with your authorization, will be subject to an hourly charge.

Key Features of the Security Agent

Net Path

We understand your networks performance and infrastructure past your firewall, from source to destination and everything in between.

At its most fundamental level, networking is about delivering services to users consistently and reliably. Whether your applications are hosted internally or in the cloud, understanding the critical network paths that deliver these services is paramount to ensuring your users will have the services they need. Our NetPath feature uses advanced probing to detect the network path from a source server to a destination service, even when traceroute can’t. This provides us the deep visibility into critical network paths regardless of location: on- or off- premises, or in a hybrid IT environment. With NetPath, we can quickly troubleshoot hot spots across the entire delivery chain.

Features of NetPath

24/7 Monitoring and History:

Track every hop and view latency historically or in real-time. NetPath can be set up with 10-minute intervals for monitoring, plus it saves all historical data on path performance—saving time troubleshooting by having an incremental timeline of path history for the last 30 days.

Performance and QoS Monitoring:

We know about outages before your users. The NetPath feature collects performance metrics and details of the network connectivity between the source and destination nodes, thus enabling us to see the end-to-end performance that a user is experiencing and be notified once thresholds are crossed for packet loss and latency.

Network Visibility:

We understand your provider’s network better than they do with visibility into the entire network path. NetPath delivers information on one or multiple paths a network packet may take to reach its destination; enabling us to look into the cloud and identify a problem quickly, even if it’s outside of your own network.

Node/Hop Information:

Identify a problem and the organization to contact to solve it. NetPath collects information, including company and contact information of external nodes in a network path; enabling our support staff to quickly identify where, when, and why a node may be impacted.

Remote Access

We solve Problems for Users via Lightning-Fast Remote Access
When users have technical issues that require our expert attention, our remote access tools enable us to get the job done quickly and easily. The remote-control features in Movaci Remote Monitoring & Management give us and you one-click access to any endpoint under management in as few as four seconds. And with the ability for our technicians to chat on the back end or pass sessions between team members, Remote Monitoring & Management makes it easy for our teams to collaborate to solve even the thorniest technical challenges.

We Provide Outstanding Customer Support

  • Rapid connections: We can quickly connect to any machine in your managed networks with one click.
  • Session transfers: We can transfer sessions to other technicians if you need to take a break, or if you need to pass the issue to someone with different expertise.
  • Chat: We can open a live chat window with your users if questions arise while you fix their workstation.

We Fix Issues Behind the Scenes

  • File transfers: We can remotely upload files, including scripts, to users’ systems without disturbing them as they work.
  • Remote command line: We use the bash shell to solve issues from afar and even issue PowerShell® commands.
  • System preferences: We can open the system controls in the background to diagnose computer or network issues, review or kill processes, and more.

We Monitor Quality and Keep Your Environment Secure

  • User management: We assign our technicians to specific work sites or departments and set up permissions to help ensure proper security.
  • Session recordings: We record all support sessions, so you can review later for quality control or troubleshooting.
  • Chat transcripts: We review historical chat transcripts broken down by end user or technician.

Risk Intelligence

We Assess Our Customers’ IT Security and Prove Value Immediately
Our Risk Intelligence scans for unsecured data across a network—even in persistent storage—and provides an estimated financial figure for an organization’s potential liability in the event of a data breach. This allows us to discover areas for security concern, prioritize important security fixes, and even show progress over time.

We Take your Security Very Seriously

  • Data scans: We identify at-risk data and file access vulnerabilities.
  • Financial assessment: We show the potential financial impact of a possible data breach so you can prioritize fixes.
  • Historical risk trends: We demonstrate the value of your security services by showing risk trends over time.
  • Layered security: We enhance your backup, patch management, and AV services with the addition of a Risk Intelligence scans

Generate Risk-Related Project Work On-Demand

  • Risk prioritization: We present you with a comprehensive overview of your at-risk data and provide remediation services as needed.
  • Easy searches: We quickly locate specific files or file types across your network, such as packages identified as a Trojan or another type of malicious payload.
  • Provide better security: We identify and reduce the potential cost of your at-risk data and guide their efforts to obtain data insurance.

Detail Reports

We Give You a Report for Just About Anything You’d Need
When it comes to managing your IT environment, transparency is paramount. You need the ability to know what’s going on and why, and you need to understand historical trends. At the end of the day, you need solid, simple reports that help you understand the value of your IT services we provide. Our robust reporting capabilities can help you do just this. From spotting trends in system performance results to bandwidth monitoring, our reports give you the visibility you need to stay informed and keep your employees productive..

Features of our Reports

Executive summary report:

Our Executive Summary report is designed to help you quantify and communicate the business and technical value of our services to your users and management. These reports display key metrics and support activities in an easy-to-digest, professional-looking business report that showcases all the critical functions we perform.

Additional reports:

A wide variety of additional reports helps ensure that you get the level of reporting you need, when you need it most. These reports cover such key areas as device inventory, pricing, antivirus protection, backup integrity, user audits, hardware and software checkups, and more.

Managed Antivirus

We Protect You Against Known Viruses and Catch New, Hard-To-Detect Malware Threats
Movaci’s managed antivirus helps to keep both known and emerging malware off workstations and servers. Our antivirus feature not only stays up to date with the latest threats using traditional signature-based protection, but also protects against new viruses using sophisticated heuristic checks and behavioral scanning. With new threats created each day, businesses can protect themselves by using these proactive methods to help ensure rock solid malware protection.

We Stay Safe from Known and Emerging Malware

  • Extensive signature-based scanning: We use traditional signature-based threat detection to block known threats.
  • Heuristic checks: We protect against previously unknown threats using heuristic checks, which detect new, unrecognized viruses in a sandbox environment away from a business’ core systems.
  • Active protection and behavioral scanning: We shut down even the most sophisticated malware via continuous real-time monitoring that detects programs performing actions commonly associated with malware exploits.

We Minimize Resource Drains

  • Outstanding performance: We keep scans lightweight to reduce system resource drain.
  • Pinpoint accuracy: We reduce the number of false positives with highly accurate scans.
  • Scheduling: We schedule deep scans at convenient times, so employees aren’t disrupted during important productive hours.

We Gain Complete Control

  • Default policies: We leverage default policies for servers, desktops, and laptops.
  • Powerful customization: We create individual policies around your needs for quarantine rules, virus definition downloads, and more.
  • Control timing: We can pause or cancel scans when needed.
  • Easy setup: We deploy managed antivirus in bulk across sites, servers, and workstations.
  • Proactive notifications: We receive updates in near real-time, as well as in-depth reports across your endpoints to help you quickly remedy malware issues.

Patch Management

We Fine-Tune Your Patch Management Policies to Prevent Cyber Attacks and Optimize System Performance
Keeping businesses safe requires constant vigilance—we need to keep all systems up to date with the latest patches or it can open your IT Infrastructure up to serious security risks. Since we manage quite a bit of workstations and servers, keeping software up to date quickly became a complex task. We since introduced patch management to take care of it all. Our Patch Management agent streamlines patch management by giving us granular control over our patch management policies. With our patch management solution, we reduce the risk of cyber-attacks and optimize system performance.

We Gain Complete, Centralized Control

  • One Solution: We provide a complete patch management solution within a single, easy-to-use web console, helping ensure we don’t need multiple tools to keep your third-party programs current.
  • Convenient approvals: We can manually approve patches in batch across sites, networks, servers, and workstations.
  • Automation: We auto-approve patches for specific programs based on severity levels.
  • Scheduling: We set patching windows so you can update software without disrupting employees during critical productive times.
  • Reporting: We get complete transparency over patch statuses with clear reports so we can fix issues with patch installations if they arise.

Support More Software

  • Wide software support: We support operating system updates as well as updates for multiple third-party software application families, including Adobe product, Java, and browsers.
  • Exchange and Office 365 support: We stay current with all updates for Microsoft Windows and other Microsoft products—including Exchange and Office 365.
  • Heightened security for vulnerable programs: We keep up to date with the latest security patches for commonly exploited products.

Data Driven Insights

We Get Actionable Insights Based on Analyzing All of our Client’s Endpoints in Near Real-Time
What would happen if the decisions we made for your IT environment were based on the real-time analysis of all endpoints across all networks we manage? What if we received advice based on this intelligence and also received updates on emerging issues and threats? We do all this and more. Using the power of collective intelligence and machine learning, we give actionable, data-driven insights to help our team prevent issues and improve your IT environment. It’s like having a data science team on staff, working around the clock to help make smarter decisions.

Descriptive analytics: We will alert you to key issues in your current setup—from incomplete software installs to systems missing antivirus protection.

Predictive analytics: We will send you information to help you forecast potential problems. For example, you can receive warnings about patch updates that have caused failures for other IT professionals, so you can wait to push the patch.

Prescriptive analytics: We will also give you data-driven advice on how to prevent issues well before they occur. For example, we’ll point out features that help you conserve bandwidth.

Relevant suggestions: We will use machine learning to discover which types of recommendations you prefer, so you see only the most relevant suggestions.

Security insights: We are notified about potential security risks, like software missing critical security patches or endpoints missing antivirus protection.

Efficiency insights: We follow suggestions on how to make our team more efficient with notifications about assets that have a lot of issues or users who take significant time.

Collective intelligence insights: We find out where you stand compared to your peers across the IT industry on dimensions like time-to-patch or device age

Backup and Recovery

Protect Your Users’ Data with Sophisticated Backup and Rapid Disaster Recovery
Data loss can cause serious financial hardships for a company, and system downtime can cripple productivity, preventing a business from providing good service to customers. That’s why it’s critical to be prepared with the right technology.
Our Backup and Recovery Solution provides a hybrid cloud backup and disaster recovery feature, allowing us to help quickly restore business continuity after a disaster. Our True Delta technology helps to reduce backup times by storing changes instead of full files. This allows us to back up files quickly and frequently, helping us to prevent losing data due to a disaster. The backup and recovery features also use strong encryption both in transit and at rest, so you can breathe more easily knowing that your data is kept safe.

Best of both worlds: We leverage a hybrid cloud architecture that gives us the control and speed of on-premises backup combined with the convenience and added redundancy of a cloud-based approach.

Back up any number of devices at almost any level: We back up everything, including workstations, servers, and even virtual machines and servers. Additionally, backups can be set for anything from individual files to applications all the way to full systems.

Fast backup: Take advantage of our True Delta technology, which backs up changes rather than full files. This helps to reduce the time it takes to run the backup process, allowing us to back up more frequently.

Fast recovery: Get rapid recovery after a disaster using our hybrid cloud architecture that restores from either cloud-based or local copies—whichever is faster.

Bare metal recovery: Restore to a bare metal state using nothing more than a bootable USB drive or CD-ROM.

Automatic updates: We can automatically update a standby virtual server after the completion of each live server backup.

Minimum resource usage: All backups and restores are lightweight, keeping resource drain to a minimum.

Bandwidth throttling: Restrict upload and download bandwidth during a user-defined backup window.

Standby image backup: Automatically create a local .VHD/X file of your backup selections during each scheduled backup.

Virtual machine support: We back up your virtual environments with host-level VMware® and Hyper-V® backups. We can restore to an existing or alternate virtual environment.

Ultra-secure: We leverage AES 256 or 448-bit Blowfish encryption to help with keeping data safe on-premises, during transfers, and in the cloud.

Private keys: Data can be accessed only by someone holding a private key.

Secure data centers: We store your data in one of our global data centers, each of which are SSAE-compliant or ISO-certified.

Data archiving: We allow you to choose how long you want to retain backup copies, allowing you to keep specific datasets and backups indefinitely.

Active Device Discovery

We Discover and Manage Devices as They Come onto Your Networks
New devices are constantly being added to networks. Whether it’s a new workstation or tablet provided to an employee or a personal computer or cell phone, these new devices need to be monitored to prevent potential security threats. In fact, many users may not even be aware that their personal devices are on the network. Our Active discovery helps to ensure that any new device on a network can be found and properly managed before it becomes an issue..

Features of Active Discovery

Device discovery: We monitor all your managed networks and easily search for devices.

Details: We discover and categorize the devices connected to each managed subnet, and obtain details such as MAC address, IP, operating system, version, and hostname.

Active Directory monitoring Ours Remote Monitoring : Management provides Active Directory monitoring tools, so you can handle issues in any Windows® network before they cause greater problems.

Connection logs: We see when devices come online and when they disconnect from the network.

Additional security: We prevent exposure to unmanaged devices, such as personal devices, that might compromise your network. This keeps your users more secure and allows you to better enforce your customers bring-your-own-device policies.

Web Protection

We Keep Users Safe and Productive While They Use the Web
Web threats have increased over the past few years. From phishing sites to drive-by downloads, the dangers have never been greater. To stay safe, you need to make sure you have advanced malware protection in place along with bandwidth monitoring, content filtering, and more. Movaci’s Web Protection includes built-in web protection that keeps your workforce secure and productive. Movaci’s web protection goes beyond enterprise antivirus software and firewalls by letting you set your own content-filtering policies, website blacklists, time- and content-based browsing policies, and much more.

  • Get Complete Control

    Easy administration: Our web-based console makes it simple to gain control over your users’ web browsing with a user-friendly interface and workflow.

    Policies: You may use our default web protection policies or create your own custom rules for desktops, laptops, or servers.

    Individual site blocking: Want to block specific sites that don’t fall within our core site categories? The web protection feature lets you add custom URLs to the blacklist.

  • We Keep Users Safe

    Threat protection: We protect against malware, phishing, adware, botnets, and spam.

    Bandwidth monitoring: We monitor daily usage with automated bandwidth checks and alerts.

    Access controls: We keep users off sites that could cause a data breach and protect the business from the legal liability that comes with a data breach.

  • We Improve Workforce Productivity

    Site blacklists: We set and automatically enforce browsing policies that keep users off non-work related sites like gaming or social media.

    Time-based browsing policies: We modify blacklist rules to allow employees to visit non-work sites outside of standard business hours.

Automation and Scripting

We Get More Done with Drag-And-Drop Automation or by Uploading Our Own Script

Our time is at a premium, so it greatly benefits you and your users when we can automate a routine task. Our Automation and Scripting solutions give our team incredible flexibility to automate even complex tasks with ease.

You Get Complete Transparency

Immediate results: Our actions related to checks and tasks take place in near real-time

We Arm You with Our Automation

Mobile Device Management

Manage and Secure Smartphones and Tablets from a Single Dashboard

Today’s IT service management solutions need to account for mobile devices and on-the-go employees. This means you need solid mobile device management software that lets them be more productive by using their preferred devices—while still keeping the network safe and secure.
Our Mobile Device Management platform allows you to easily manage and secure mobile devices. Our mobile device management feature is scalable, easy to configure, and easy to manage. It makes device management more efficient and helps you to reduce risk with fast, automated setup and maintenance of your mobile fleet. And by combining mobile device management with the other features in Remote Monitoring & Management, you can conveniently oversee multiple types of devices from a single web-based console.

  • Security:
    Configure detailed security settings on business-owned devices.
  • Location tracking:
    Use the built-in GPS on mobile devices to locate lost or stolen smartphones or tablets.
  • Ownership details:
    Keep track of devices registered to individuals and associated handset details.

Mobile Device Management Features

  • Data usage monitoring:
    Help make sure you don’t pay extra data usage fines by setting up data usage monitors on your users’ registered devices.
  • Remote features:
    Lock phones, set passwords, or wipe devices. Additionally, you can remotely configure email and Wi-Fi access on your devices.
  • Multiple device types supported:
    The mobile device management tools support Apple® iOS®, Google® Android®, and Microsoft® Windows® devices and tablets.

24/7 Remote Monitoring

We remotely Monitor Desktops, Laptops, Servers, and Mobile Devices across Operating Systems and Platforms

Any remote monitoring and management solution worth its salt needs to provide complete visibility to engineers, yet it also needs to be easy to use. The system should enable you stay on top of everything in near real-time so you can prevent issues when they’re still molehills rather than mountains. We provide near real-time remote monitoring for all your devices so you can maintain order in even the most chaotic IT environments.

Alerts: Get notifications about device availability, performance, security, and backup statuses.

Performance checks: Easily health-check hardware and software on workstations and servers across multiple work locations.

Security monitoring: Monitor antivirus scanning statuses, errors in event logs, and much more.

Windows, Mac, and Linux compatibility: Unlike other remote monitoring software that focuses on a single platform, we keep track of workstations and servers across platforms and operating systems including Windows, OS X, and multiple versions of Linux.

Network performance monitoring: We use SNMP functionality to monitor network devices—including servers, printers, routers, and switches.

Mobile device monitoring: We keep track of smartphones and tablets with mobile device checks and monitoring.

Virtual machine monitoring: We run checks on all virtual sessions and virtual machines under our control.

Background maintenance: Fix issues without disrupting end users or causing downtime by using remote command lines and custom scripts, and by managing system processes and services.

Maintenance windows: Set scheduled maintenance to run during off hours so you don’t disrupt employees’ productivity or raise false downtime alarms.

Granular roles and permissions: Set strong rules around who can and cannot access data and systems based on their position within the organization.

Automation and bulk actions: We standardize your checks, rules, and tasks across sites, servers, and workstations. And, we take full advantage of our automation and scripting tools to help you perform bulk actions automatically across networks and work sites.

Managed Online Backup (MOB)

The last line of defense in the ability to successfully recover from a breach relies on your ability to restore your data backups. Having consistent and timely backups of your critical infrastructure stored at an offsite facility is a great way to ensure you are prepared to recover from almost any incident.

With Movaci Managed Online Backup, your business receives managed remote data backups with the added feature of encryption to ensure your data is protected. Our Secure MOB includes:

  • Fully managed backup solution with 24×7 monitoring and support
  • Advanced recovery to restore directly to any platform, hardware, or virtual instance
  • Secure replication of data to the Movaci’s cloud ensures two copies of backups at all times
  • Encryption of your backed-up data

Looking For Other Remediation Options?

Contact us today to learn more about the other remediation services we provide, such as:

  • Security Engineering
  • Patching of Rogue Applications
  • Access Control/Group Policy Object (GPO) hardening
  • Security Operations Center (SOC) Assessments
  • Network/Endpoint Security Architecture
  • Log Management and Review

Support Services

To compliment your information security services, we also provide managed IT services that offer a variety of packages for proactive maintenance.

Managed Internet

Your business relies on the Internet for many critical operations – electronic commerce, e-mail, remote access productivity and much more. Intended for small businesses up through larger corporate customers, Movaci’s Managed Internet Service (MIS) helps you consolidate management of your Internet applications with high speed dedicated access, world-class reliability and optimal performance, scalability and security through optimum MIS such as GPON, Fiber, and MPLS.

Around-the-Clock Access and Access Options

Movaci’s Managed Internet Service provides a dedicated Internet connection, with extensive reach within Thailand for your business 24 hours a day. You can select our completely Movaci-managed solution – or choose to manage components of your Internet access solution yourself. Either way, we proactively monitor your Internet access around-the-clock and provide enhanced security features to help protect your valuable network resources. Built into Movaci’s Managed Internet Service is flexibility, with a wide range of access speeds, access methods and options.

  • Access Speeds: 56 Kbps – 10 Gbps

  • Access Methods: Private Line, Frame Relay, ATM, Ethernet Access and Integrated Access (voice and data).

  • Service Components: Customer Premises Equipment (router, modem and CSU/DSU), CPE management, monitoring and maintenance, Primary and Secondary DNS, Packet Filtering, Usage Reports, Local Access, Electronic Servicing capabilities

  • Options: Flat-rate or usage-based billing, Class of Service, MPLS Private Network Transport, Security Solutions, Access Redundancy Options, Managed Internet Service with VoIP

IT Consulting

As a leading IT consulting firm, Movaci delivers custom-tailored IT consultancy services and business IT support for organizations of any size. By partnering with Movaci, we can help lead your organization forward with highly effective IT strategies. Implement innovative solutions with our IT consultancy services today.

Like many of our customers, information technology is probably not your core business. Trying to solve all your IT challenges internally can become a major distraction. These challenges can be costly and other aspects of your business could suffer. Leveraging knowledgeable IT consulting firms – such as Movaci – helps your business remain secure and efficient without taking up valuable work time.

The Movaci Difference

Movaci offers expert, affordable IT consulting services to help you achieve your short and long-term IT objectives. At Movaci, we pride ourselves in offering managed IT services to organizations of any size. While many IT consulting firms offer IT consultancy services, our team delivers the most comprehensive enterprise solutions and small business IT services support in the industry. We are ready to tackle your IT strategy or special projects with the custom-tailored solutions your business needs.

Leverage Our Custom-Tailored IT Consultancy Services

Our tech support company delivers custom-tailored IT consultancy services covering a variety of business technology strategies. Unlike many other IT consulting firms, our team is available to provide strategic guidance on a variety of topics, including cloud strategy, IT budget planning, risk management, disaster recovery planning, business continuity planning, IT assessment and planning, communications and carrier services, and more.

Virtual Chief Information Security Officer (vCISO) Services

According to CSO Online, the threat landscape is growing and there is an increased need for security programs, but there aren’t enough skilled cybersecurity professionals to fill current demand.

Movaci’s security consultants and virtual Chief Information Security Officer (vCISO), offer a solution to this problem by providing cyber security consulting services throughout the security lifecycle, helping with strategy, planning, and ongoing program improvement. Our IT security consultants work with organizations to:

  • Help develop a comprehensive risk-based security program
  • Provide expert oversight to enhance an established program
  • Deliver guidance on major elements of a security program

For more information please  click here

IT Consulting Assessment

This is the most comprehensive IT assessment.
The assessment will provide your organization with the broadest insights of any IT assessment module.

Your IT Network Assessment will consist of the following elements:

Risk Report

This Report presents you with a summary of your overall risk score based on your scan, along with some simple charts to show the problem areas. Each problem area represents a task that should be added to a remediation plan.

Network Management Plan

This report will prioritize issues based on the issue’s risk score. A listing of all affected computers, users, or sub-systems will be provided along with recommended actions.

Site Diagram

The schematic shows the basic network structure, with convenient drill-downs into each group of like workstations. Each device is annotated with important identifying configuration information and is color-coded based on its status.

Full Detail Report

Our scan will pull literally hundreds of pages of end-user network activity and configuration data. This report includes every detail presented in line-item fashion. The report is organized by section with a table of contents to help you locate the specific findings of interest, and problem areas are conveniently highlighted in red, making it easy to spot individual problems to be rectified.

Asset Detail Report

For each network scan, this report provides detailed information on each of the individual assets discovered by the Assessment. This report is ideal for cataloging and documenting the complete settings and configurations for individual workstations and servers.

Full Detail Change Report

Everyone knows that a computer network is a dynamic environment and as such is constantly changing. And a Network Assessment is only a snapshot of the network status at the time the assessment is run. That’s why we include a valuable Network Assessment Comparison Report. Every time you run an assessment on a given network, the software generates a unique encrypted data file containing all the findings.

IT SWOT Analysis

Your IT assessments will include site photos, policies, and additional information we collect from client interviews & on-site inspections.
Backup and Disaster Recovery Needs Analysis Report – Report presents an analysis of the Backup/Disaster Recovery needs for an environment. This report includes both discovered information regarding the storage needs of an environment along with analysis of both onsite and offsite backup requirements.

Excel Analysis Report

We also give you the ability to output all of the assets and configurations uncovered by our scan and export it into an Excel file format. Once in Excel, you’ll be able to take the data and import it into your favorite applications.
Response Report – This report will represent the data collected from our technical questions interview.

Optional Quarterly Business Report

This report compares one time period to a previous one forming the basis for a Quarterly Business Review meeting. It centers on changes rather than detailed data and shows overall trending.

Disaster Recovery Planning

A Well-Crafted IT Disaster Recovery Plan Ensures You Are Prepared for Anything

With guidance from our disaster recovery specialists, your customized disaster recovery plan helps you avoid significant loss, so your business stays connected and running smoothly.

Studies have shown that for companies that experience a “major loss” of computer records, 43 percent never reopened, 51 percent closed within two years of the loss, and only 6 percent survived over the long-term. Having a well-crafted IT disaster recovery and business continuity strategy grounded in a robust data backup and recovery solution is essential.

Loss of data could mean lost emails, accounting data, patient or client files, company records, or client records. It also means potential loss of revenue.

Movaci’s IT Disaster Recovery Consulting Team specializes in helping our customers devise near bulletproof IT Disaster Recovery Plans, so they can have peace of mind that critical systems and processes are safe, and/or can recover from any potential data loss situation.

Business Continuity Planning

Along with an IT Disaster Recovery Plan, a Business Continuity Plan is the blueprint for how businesses plan to survive everything from local equipment failure to global disaster. Data-oriented BCP is an indispensable component of business planning that poses challenges for businesses of all sizes. Most smaller businesses lack the in-house IT resources to carry out the demanding planning, technical, and process requirements.

Therefore, many SMB’s either neglect to implement any data-oriented business continuity plan or approach data backup and recovery in a sporadic, rudimentary fashion that fails to conform to the best practices of BCP. Our Disaster Recovery Consulting Team is ready to create your plan of action for you.

Assessments

Non-Intrusive Assessments

Securing the effective barriers between your business and the risks to ensure its safety and resilience for years to come.

Do you want to make sure and feel more confident that your organization is secured? With our end-to-end advisory, protection, and monitoring services, we proactively detect and prevent potential threats before they reach your network. With cyber threats on the rise, it is more important than ever to protect your organization and maintain regulatory compliance to ensure business continuity. Movaci protects against threats and prevents breaches that can severely damage your business, reputation, employees, clients, and assets.

Movaci’s Full Assessment Reports include:

   

Compliance Assessments

Guidance and assistance you can trust to give your business a competitive advantage.

At Movaci, we understand each industry has unique technology compliance concerns. With dedicated strategic guidance, we ensure your organization complies with all the necessary technology regulations.

Our Extensive Industry Experience Includes:

In addition to being able to support your organization, Movaci’s Data Center providers have also been independently audited and certified by SSAE 16 which ensures we meet strict technology regulations as well.

  • Federal Information Security Management Act (FISMA)

    We work with your organization to ensure you are compliant with FISMA standards and capable of passing an upcoming audit.

  • Health Insurance Portability and Accountability Act (HIPAA)

    Under a signed Business Associate Addendum, we can provide an assessment of your environment to ensure compliance with HIPAA regulations to protect patient confidentiality.

  • Federal Risk and Authorization Management Program (FEDRAMP)

    We leverage our cloud partners to help ensure cloud solutions meet strict FEDRAMP compliance standards.

  • National Institute of Standards and Technology (NIST) Special Publication 800-171

    We understand and adhere to these regulations and can help ensure confidentiality on controlled unclassified information (CUI) and other sensitive information.

  • Payment Card Industry (PCI) Data Security Standard (DSS)

    We conduct audits and advise on the necessary next steps your organization should take to achieve and maintain compliance.

  • Personally Identifiable Information (PII)

    We scan your network to uncover unprotected, sensitive data, and conduct a privacy audit in accordance with NIST Special Publication 800-122.

PCI DSS Assessments

The PCI Assessment will provide your organization with the broadest insights of any IT assessment module.

Your PCI Assessment will consist of the following elements:

PCI Policies and Procedures Document

The Policy and Procedures are the best practices that our industry experts have formulated to comply with the technical requirements of the PCI DSS. The policies spell out what your organization will do, while the procedures detail how you will do it. In the event of a PCI Compliance audit, the first things an auditor will inspect are the Policies and Procedures documentation. This is more than a suggested way of doing business. The Policies and Procedures have been carefully thought out and vetted, referencing specific sections in the PCI DSS Requirements and supported by the other reports included with the PCI Compliance module.

PCI Management Plan

Based on the findings in the Risk Analysis, the organization must create a Risk Management Plan with tasks required to minimize, avoid, or respond to risks. Beyond gathering information, our assessment provides a risk scoring matrix that an organization can use to prioritize risks and appropriately allocate money and resources and ensure that issues identified are issues solved. The Risk Management plan defines the strategies and tactics the organization will use to address its risks.

Evidence of PCI Compliance

Just performing PCI-compliant tasks is not enough. Audits and investigations require evidence that compliance tasks have been carried out and completed. Documentation must be kept for six years. The Evidence of Compliance includes log-in files, patch analysis, user & computer information, and other source material to support your compliance activities. When all is said and done, the proof to proper documentation is accessible and the detail to satisfy an auditor or investigator is included in this report.

PCI Risk Analysis Report

PCI is a risk-based security framework and the production of a Risk Analysis is one of primary requirements for PCI compliance. In fact, a Risk Analysis is the foundation for the entire security program. It identifies the locations of electronic stores of, and/or the transmission of Cardholder Data, vulnerabilities to the security of the data, and threats that might act on the vulnerabilities, and estimates both the likelihood and the impact of a threat acting on a vulnerability. The Risk Analysis helps Card Processing Merchants and their 3rd party Service Providers to identify the components of the Cardholder Data Environment (CDE), how the data moves within, and in and out of the organization. It identifies what protections are in place and where there is a need for more. The Risk Analysis results in a list of items that must be remediated to ensure the security and confidentiality of Cardholder Data at rest and/or during its transmission. The Risk Analysis must be run or updated at least annually, more often if anything significant changes that could affect one or more system components in the CDE itself.

External Network Vulnerability Scan

Detailed reports showing security holes and warnings, informational items including CVSS scores as scanned from outside the target network. External vulnerabilities could allow a malicious attacker access the internal network..

Internal Network Vulnerability Scan

Detailed reports showing security holes and warnings, informational items including CVSS scores as scanned from inside the target network. Closing internal vulnerabilities helps prevent external attackers (once inside a network) and internal users from exploiting weaknesses typically protected by external firewalls.

PCI Pre-Scan Questionnaire

This questionnaire contains a list of questions about physical and technical security that cannot be gathered automatically. The survey includes questions ranging from how facility controls access, firewall information, application development, to authentication and change management standards.

External Port Security Worksheet

This worksheet allows you to document business justifications for all of the allowed ports, the protocol configured to use a specific port, and the documentation of any insecure configurations implemented and in use for a given protocol.

Cardholder Data Environment ID Worksheet

The Cardholder Data Environment Worksheet takes the list of computers gathered by the Data Collector and lets you identify those that store or access Cardholder Data. This is an effective tool in developing data management strategies including secure storage and encryption.

Necessary Functions Worksheet

This worksheet enables the PCI readiness specialist to inspect and document the features and capabilities Antivirus Software deployed on computers throughout network both in and out of the Cardholder Data Environment (CDE).

Server Function ID Worksheet

Per PCI DSS Requirement 2.1.1, only one function per server can be implemented in order to prevent functions that require different security levels from co-existing on the same server. The Service Function Identification worksheet enables you to document server roles (web server, database server, DNS server, etc.) and the functions activated on each server (real/physical or virtual) within the Cardholder Data Environment (CDE).

User Identification Worksheet

The User Identification Worksheet takes the list of users gathered by the Data Collector and lets you identify whether they are an employee or vendor. Users who should have been terminated and should have had their access terminated can also be identified. This is an effective tool to determine if unauthorized users have access to protected information. It also is a good indicator of the efforts the organization goes to so terminated employees and vendors have their access quickly disabled. Another benefit is that you can review the user list to identify generic logins, such as Admin, Billing Office, etc., which are not allowed by PCI since each user is required to be uniquely identified.

AntiVirus Capability Identification Worksheet

For each server in the Cardholder Data Environment (CDE), this worksheet presents startup applications, services, and other functions, allowing you to identify functions which are unnecessary for the server to fulfill its primary function.

PAN Scan Verification Worksheet

The Deep Scan includes a Personal Account Number (PAN) scanner. The results of the PAN scan are presented in this worksheet, allowing you the opportunity to investigate and verify if the detected numbers are truly an identifying account number/credit card.

Compensating Controls Worksheet

PCI allows compensating controls to be put in place to mitigate potential security issues in the environment. All discovered issues are presented in this worksheet to allow you to document the compensating controls that may be in place.
PCI Layer 2/3 Diagram* – This diagram shows the various components discovered along with their Layer 2 and Layer 3 connections. Systems and devices that are part of the Cardholder Data Environment (CDE) are highlighted. Having a representation of the components in the CDE along with their connectivity to the global network is a requirement of PCI.

ASV Certified Reports

These reports are generated by an Approved Scan Vendor and offered at a nominal additional fee per scan. The PCI Attestation of Scan Compliance serves as your certificate or proof that the Host/IP address has passed the PCI-DSS standards for external vulnerabilities. The PCI Compliance Executive Report provides a summary of any vulnerabilities discovered, their severity, CVSS Score and exceptions while the PCI Detailed Vulnerability Report provides expanded information, including descriptions of the nature of the vulnerability and remediation suggestions if applicable.

HIPAA Assessments

The HIPAA Assessment will provide your organization with the broadest insights of any IT assessment module.
Your HIPAA Assessment will consist of the following elements:

HIPAA Policies and Procedures

The Policy and Procedures are the best practices that our industry experts have formulated to comply with the technical requirements of the HIPAA Security Rule. The policies spell out what your organization will do, while the procedures detail how you will do it. In the event of an audit, the first thing an auditor will inspect are the Policies and Procedures documentation. This is more than a suggested way of doing business. The Policies and Procedures have been carefully thought out and vetted, referencing specific code sections in the Security Rule and supported by the other reports include with the HIPAA Compliance module.

HIPAA Risk Analysis

HIPAA is a risk-based security framework and the production of a Risk Analysis is one of the primary requirements of the HIPAA Security Rule’s Administrative Safeguards. In fact, a Risk Analysis is the foundation for the entire security program. It identifies the locations of electronic Protected Health Information (ePHI), vulnerabilities to the security of the data, threats that might act on the vulnerabilities, and estimates both the likelihood and the impact of a threat acting on a vulnerability. The Risk Analysis helps HIPAA Covered Entities and Business Associates identify the locations of their protected data, how the data moves within, and in and out of, the organization. It identifies what protections are in place and where there is a need for more. The Risk Analysis results in a list of items that must be remediated to ensure the security and confidentiality of ePHI. The value of a Risk Analysis cannot be overstated. Every major data breach enforcement of HIPAA, some with penalties over $1 million, have cited the absence of, or an ineffective, Risk Analysis as the underlying cause of the data breach. The Risk Analysis must be run or updated at least annually, or more often if anything significant changes that could affect ePHI.

HIPAA Risk Profile

A Risk Analysis should be done no less than once a year. However, Network Detective has created an abbreviated version of the Risk Analysis called the HIPAA Risk Profile designed to provide interim reporting in a streamlined and almost completely automated manner. Whether performed monthly or quarterly, the Risk Profile updates the Risk Analysis and documents progress in addressing previously identified risks and finds new ones that may have otherwise been missed and resulted in a data breach.
HIPAA Management Plan – Based on the findings in the Risk Analysis, the organization must create a Risk Management Plan with tasks required to minimize, avoid, or respond to risks. Beyond gathering information, Network Detective provides a risk scoring matrix that an organization can use to prioritize risks and appropriately allocate money and resources and ensure that issues identified are issues solved. The Risk Management plan defines the strategies and tactics the organization will use to address its risks.

External Network Vulnerability Scan

Detailed reports showing security holes and warnings, informational items including CVSS scores as scanned from outside the target network. External vulnerabilities could allow a malicious attacker access to the internal network.
HIPAA On-Site Survey – The On-site Survey is an extensive list of questions about physical and technical security that cannot be gathered automatically. The survey includes questions ranging from how facility doors are locked, firewall information, how faxes are managed, and whether servers are on-site, in a data center, or in the Cloud.
Disk Encryption Report – Encryption is such an effective tool used to protect data that if an encrypted device is lost then it does not have to be reported as a data breach. The Disk Encryption Report identifies each drive and volume across the network, whether it is fixed or removable, and if Encryption is active.

Evidence of HIPAA Compliance

Just performing HIPAA-compliant tasks is not enough. Audits and investigations require evidence that compliant tasks have been carried out and completed. Documentation must be kept for six years. The Evidence of Compliance includes log-in files, patch analysis, user & computer information, and other source material to support your compliance activities. When all is said and done, the proof to proper documentation is accessible and the detail to satisfy an auditor or investigator is included in this report.

File Scan Report

The underlying cause identified for many data breaches is that the organization did not know that protected data was stored on a device that was lost or stolen. After a breach of 4 million patient records, a hospital executive said, “Based on our policies, that data should not have been on those systems.” The File Scan Report identifies data files stored on computers, servers, and storage devices. It does not read the files or access them, but just looks at the title and file type. This report is useful to identify local data files that may not be protected. Based on this information the risk of a breach could be avoided if the data was moved to a more secure location or mitigated by encrypting the device to protect the data and avoid a data breach investigation.

Work Sheet

The User Identification Worksheet takes the list of users gathered by the Data Collector and lets you identify whether they are an employee or vendor. Users who should have been terminated and should have had their access terminated can also be identified. This is an effective tool to determine if unauthorized users have access to protected information. It also is a good indicator of the efforts the organization goes to so terminated employees and vendors have their access quickly disabled. Another benefit is that you can review the user list to identify generic logins, such as Nurse, Billing Office, etc., which are not allowed by HIPAA since each user is required to be uniquely identified. To save time, the system allows you to enter default settings for all users and just change some as needed.

The Computer Identification Worksheet takes the list of computers gathered by the Data Collector and lets you identify those that store or access ePHI. This is an effective tool in developing data management strategies including secure storage and encryption. To save time, the system allows you to enter default settings for all computers and just change some as needed.

The Network Share Identification Worksheet takes the list of network shares gathered by the Data Collector and lets you identify those that store or access ePHI. This is an effective tool in developing data management strategies including secure storage and encryption. To save time, the system allows you to enter default settings for all network shares and just change some as needed.

A set of individual documents are provided to show detailed information and the raw data back up of the Evidence of Compliance. These include the various interviews and worksheets as well as detailed data collections on shares and login analysis.

Non-Profit Services

IT Support and Consulting for Associations and Non-Profit Services

As with all industry types that we serve, non-profit organizations and associations have a unique set of technological needs. Movaci has real-world experience in handling them and since our inception, we’ve gained a vast amount of experience working with non-profits and trade associations, and we can help you address the IT challenges associated with fundraising, membership management, and much more.

Some of our Services include:

24/7 Support and Network Services

When you’re preparing for a board meeting, fielding a phone call from a donor or are simply contacting a colleague to inquire about an upcoming fundraising event, chances are you’re relying on technology to help you accomplish these tasks. But if your technology stops working — for even a few minutes — the most productive of days can come to a standstill.

Movaci provides unparalleled technical consulting and network support to non-profits and associations of all sizes, from large international firms to small one-attorney offices. Whether we’re in your office or providing help from a remote location, our goal always remains the same: to relieve you from the hassle of IT support, so you can concentrate on running your business.

Technical Support for the Industry Software You Rely On

Movaci consultants have years of experience helping non-profits and associations make the most of the software packages typically used in your industry, including financial software like QuickBooks and Peachtree; relationship management software like Microsoft CRM; and non-profit/association membership management applications.

QuickBooks, Peachtree, Microsoft CRM

Commercially available software packages like QuickBooks, Peachtree and Microsoft CRM offer non-profits access to powerful software without the costs associated with proprietary applications. Movaci consultants can help tweak and customize these standard packages, ensuring that your staff can spend more time working on what counts, and less time fussing with screens and form fields that aren’t relevant to your needs.

Trust Movaci for Expert Association/Non-Profit IT Management & Support

In addition to our networking services, technical support, help desk and related technical services, Movaci also offers CIO outsourcing services for non-profits who need competent IT management expertise without the price tag and commitment of a full-time, C-level executive.