Help you create, run, and manage IT infrastructure
IT today is very different from what it used to be a few years ago. Today’s digitalization has made consumers more powerful and transformed the expectations of enterprises on IT.
IT infrastructure services have now grown in importance. They are now expected to help businesses become agile, secure, service-oriented, and capable of delivering unified experiences to end-customers.
Movaci’s infrastructure management team has some of the most impressive credentials in the IT vendor landscape. We have not only executed complex global IT transformation exercises but also helped run efficient IT infrastructure services for some of the world’s leading companies. Our customers have recognized us as a leader in core IT infrastructure management services. Movaci has a proven track record of successful high-complexity delivery, customer satisfaction, and innovative solutions.
Movaci’s infrastructure management services offer the experience, talent, and tools required to help you create, run, and manage next-generation IT infrastructure.
Managed Services Agent
The Movaci Managed Services Agent is the platform used when we establish a Managed Services Agreement with our Customers. We leverage a multitude of features of our Managed Services Agent throughout our Service Offerings. You also have the option of using our Agent without signing up to a support agreement. This agent-only offering is for monitoring and the use of the agent’s features, only.
This agent offering by itself does not include any remediation or support services. Any remediation or support services provided outside of a support agreement are available for you to order and are charged hourly.
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We understand your network’s performance and infrastructure past your firewall, from source to destination and everything in between.
At its most fundamental level, networking is about delivering services to users consistently and reliably. Whether your applications are hosted internally or in the cloud, understanding the critical network paths that deliver these services is paramount to ensuring your users will have the services they need. Our NetPath feature uses advanced probing to detect the network path from a source server to a destination service, even when traceroute can’t. This provides us the deep visibility into critical network paths regardless of location: on- or off-premises, or in a hybrid IT environment. With NetPath, we can quickly troubleshoot hot spots across the entire delivery chain.
24/7 Monitoring and History
Track every hop and view latency historically or in real-time. NetPath can be set up with 10-minute intervals for monitoring, plus it saves all historical data on path performance—saving time troubleshooting by having an incremental timeline of path history for the last 30 days.
Performance & QoS Monitoring
We know about outages before your users. The NetPath feature
collects performance metrics and details of the network connectivity between the source and destination nodes, thus enabling us to see the end-to-end performance that a user is experiencing and be notified once thresholds are crossed for packet loss and latency.
We understand your provider’s network better than they do with visibility into the entire network path. NetPath delivers information on one or multiple paths a network packet may take to reach its destination; enabling us to look into the cloud and identify a problem quickly, even if it’s outside of your own network.
Identify a problem and the right party to contact to solve it. NetPath collects information, including company and contact information of external nodes in a network path; enabling our support staff to quickly identify where, when, and why a node may be impacted.
We solve Problems for Users via Lightning-Fast Remote Access
When users have technical issues that require our expert attention, our remote access tools enable us to get the job done quickly and easily. The remote-control features in Movaci Remote Monitoring & Management give us and you one-click access to any endpoint under management in as few as four seconds. And with the ability for our technicians to chat on the back end or pass sessions between team members, Remote Monitoring & Management makes it easy for our teams to collaborate to solve even the thorniest technical challenges.
Outstanding Customer Support
We can quickly connect to any machine in your managed networks with one click.
We can transfer sessions to other technicians if you need to take a break, or if you need to pass the issue to someone with different expertise.
We can open a live chat window with your users if questions arise while you fix their workstation.
Fix Issues Behind the Scenes
We can remotely upload files, including scripts, to users’ systems without disturbing them as they work.
Remote command line:
We use the bash shell to solve issues from afar and even issue PowerShell® commands.
We can open the system controls in the background to diagnose computer or network issues, review or kill processes, and more.
Monitor Quality and Keep Your Environment Secure
We assign our technicians to specific work sites or departments and set up permissions to help ensure proper security.
We record all support sessions, so you can review later for quality control or troubleshooting.
We review historical chat transcripts broken down by end-user or technician.
We Assess Our Customers’ IT Security and Prove Value Immediately
We identify at-risk data and file access vulnerabilities.
We show the potential financial impact of a possible data breach so you can prioritize fixes.
Historical risk trends:
We demonstrate the value of your security services by showing risk trends over time.
We enhance your backup, patch management, and AV services with the addition of Risk Intelligence scans.
Generate Risk-Related Project Work On-Demand
We present you with a comprehensive overview of your at-risk data and provide remediation services as needed.
We quickly locate specific files or file types across your network, such as packages identified as a Trojan or another type of malicious payload.
Provide better security:
We identify and reduce the potential cost of your at-risk data and guide their efforts to obtain data insurance.
We Give You a Report for Just About Anything You’d Need
When it comes to managing your IT environment, transparency is paramount. You need the ability to know what’s going on and why, and you need to understand historical trends. At the end of the day, you need solid, simple reports that help you understand the value of your IT services we provide. Our robust reporting capabilities can help you do just this. From spotting trends in system performance results to bandwidth monitoring, our reports give you the visibility you need to stay informed and keep your employees productive.
Features of our Reports
Executive summary report:
Our Executive Summary report is designed to help you quantify and communicate the business and technical value of our services to your users and management. These reports display key metrics and support activities in an easy-to-digest, professional business report that showcases all the critical functions we perform.
A wide variety of additional reports helps ensure that you get the level of reporting you need, when you need it most. These reports cover such key areas as device inventory, pricing, antivirus protection, backup integrity, user audits, hardware and software checkups, and more.
We Protect You Against Known Viruses and Catch New, Hard-To-Detect Malware Threats
Movaci’s managed antivirus helps to keep both known and emerging malware off workstations and servers. Our antivirus feature not only stays up to date with the latest threats using traditional signature-based protection but also protects against new viruses using sophisticated heuristic checks and behavioral scanning. With new threats created each day, businesses can protect themselves by using these proactive methods to help ensure rock-solid malware protection.
We Stay Safe from Known and Emerging Malware
Extensive signature-based scanning:
We use traditional signature-based threat detection to block known threats.
We protect against previously unknown threats using heuristic checks, which detect new, unrecognized viruses in a sandbox environment away from a business’ core systems.
Active protection and behavioral scanning:
We shut down even the most sophisticated malware via continuous real-time monitoring that detects programs performing actions commonly associated with malware exploits.
We Minimize Resource Drains
We keep scans lightweight to reduce system resource drain.
We reduce the number of false positives with highly accurate scans.
We schedule deep scans at convenient times, so employees aren’t disrupted during important productive hours.
We Gain Complete Control
We leverage default policies for servers, desktops, and laptops.
We create individual policies around your needs for quarantine rules, virus definition downloads, and more.
We can pause or cancel scans when needed.
We deploy managed antivirus in bulk across sites, servers, and workstations.
We receive updates in near real-time, as well as in-depth reports across your endpoints to help you quickly remedy malware issues.
We Fine-Tune Your Patch Management Policies to Prevent Cyber Attacks and Optimize System Performance
Keeping businesses safe requires constant vigilance—we need to keep all systems up to date with the latest patches or it can open your IT Infrastructure up to serious security risks. Since we manage quite a bit of workstations and servers, keeping software up to date quickly became a complex task. We since introduced patch management to take care of it all. Our Patch Management agent streamlines patch management by giving us granular control over our patch management policies. With our patch management solution, we reduce the risk of cyber-attacks and optimize system performance.
We Gain Complete, Centralized Control
We provide a complete patch management solution within a single, easy-to-use web console, helping ensure we don’t need multiple tools to keep your third-party programs current.
We can manually approve patches in batch across sites, networks, servers, and workstations.
We auto-approve patches for specific programs based on severity levels.
We set patching windows so you can update software without disrupting employees during critical productive times.
We get complete transparency over patch statuses with clear reports so we can fix issues with patch installations if they arise.
Support More Software
Wide software support:
We support operating system updates as well as updates for multiple third-party software application families, including Adobe products, Java, and browsers.
Exchange and Office 365 support:
We stay current with all updates for Microsoft Windows and other Microsoft products—including Exchange and Office 365.
Heightened security for vulnerable programs:
We keep up to date with the latest security patches for commonly exploited products.
Data Driven Insights
We Get Actionable Insights Based on Analyzing All of our Client’s Endpoints in Near Real-Time
What would happen if the decisions we made for your IT environment were based on the real-time analysis of all endpoints across all networks we manage? What if we received advice based on this intelligence and also received updates on emerging issues and threats? We do all this and more. Using the power of collective intelligence and machine learning, we give actionable, data-driven insights to help our team prevent issues and improve your IT environment. It’s like having a data science team on staff, working around the clock to help make smarter decisions.
3 Layers of Analytics
We will alert you to key issues in your current setup—from incomplete software installs to systems missing antivirus protection.
We will send you information to help you forecast potential problems. For example, you can receive warnings about patch updates that have caused failures for other IT professionals, so you can wait to push the patch.
We will also give you data-driven advice on how to prevent issues well before they occur. For example, we’ll point out features that help you conserve bandwidth.
We will use machine learning to discover which types of recommendations you prefer, so you see only the most relevant suggestions.
Actionable Insights Across Categories
We are notified about potential security risks, like software missing critical security patches or endpoints missing antivirus protection.
We follow suggestions on how to make our team more efficient with notifications about assets that have a lot of issues or users who take significant time.
Collective intelligence insights:
We find out where you stand compared to your peers across the IT industry on dimensions like time-to-patch or device age.
Backup & Recovery
Protect Your Users’ Data with Sophisticated Backup and Rapid Disaster Recovery
Data loss can cause serious financial hardships for a company, and system downtime can cripple productivity, preventing a business from providing good service to customers. That’s why it’s critical to be prepared with the right technology.
Our Backup and Recovery Solution provides a hybrid cloud backup and disaster recovery feature, allowing us to help quickly restore business continuity after a disaster. Our True Delta technology helps to reduce backup times by storing changes instead of full files. This allows us to back up files quickly and frequently, helping us to prevent losing data due to a disaster. The backup and recovery features also use strong encryption both in transit and at rest, so you can breathe more easily knowing that your data is kept safe.
Experience the Hybrid Cloud
Best of both worlds: We leverage a hybrid cloud architecture that gives us the control and speed of on-premises backup combined with the convenience and added redundancy of a cloud-based approach.
Back up any number of devices at almost any level: We back up everything, including workstations, servers, and even virtual machines and servers. Additionally, backups can be set for anything from individual files to applications all the way to full systems.
Back Up Fast, Recover Fast
Take advantage of our True Delta technology, which backs up changes rather than full files. This helps to reduce the time it takes to run the backup process, allowing us to back up more frequently.
Get rapid recovery after a disaster using our hybrid cloud architecture that restores from either cloud-based or local copies—whichever is faster.
Bare metal recovery:
Restore to a bare-metal state using nothing more than a bootable USB drive or CD-ROM.
We can automatically update a standby virtual server after the completion of each live server backup.
Minimum resource usage:
All backups and restores are lightweight, keeping resource drain to a minimum.
Restrict upload and download bandwidth during a user-defined backup window.
Standby image backup:
Automatically create a local. VHD/X file of your backup selections during each scheduled backup.
Leverage Enterpriser-Grade Features
Virtual machine support:
We back up your virtual environments with host-level VMware® and Hyper-V® backups. We can restore to an existing or alternate virtual environment.
We leverage AES 256 or 448-bit Blowfish encryption to help with keeping data safe on-premises, during transfers, and in the cloud.
Data can be accessed only by someone holding a private key.
Secure data centers:
We store your data in one of our global data centers, each of which are SSAE-compliant or ISO-certified.
We allow you to choose how long you want to retain backup copies, allowing you to keep specific datasets and backups indefinitely.
Active Device Discovery
We Discover and Manage Devices as They Come onto Your Networks
New devices are constantly being added to networks. Whether it’s a new workstation or tablet provided to an employee or a personal computer or cell phone, these new devices need to be monitored to prevent potential security threats. In fact, many users may not even be aware that their personal devices are on the network. Our Active discovery helps to ensure that any new device on a network can be found and properly managed before it becomes an issue.
Features of Active Discovery
We monitor all your managed networks and easily search for devices.
We discover and categorize the devices connected to each managed subnet, and obtain details such as MAC address, IP, operating system, version, and hostname.
Active Directory monitoring our Remote Monitoring:
Management provides Active Directory monitoring tools, so you can handle issues in any Windows® network before they cause greater problems.
We see when devices come online and when they disconnect from the network.
We prevent exposure to unmanaged devices, such as personal devices, that might compromise your network. This keeps your users more secure and allows you to better enforce your customers bring-your-own-device policies.
Managed Web Protection
We Keep Users Safe and Productive While They Use the Web
Web threats have increased over the past few years. From phishing sites to drive-by downloads, the dangers have never been greater. To stay safe, you need to make sure you have advanced malware protection in place along with bandwidth monitoring, content filtering, and more. Movaci’s Web Protection includes built-in web protection that keeps your workforce secure and productive. Movaci’s web protection goes beyond enterprise antivirus software and firewalls by letting you set your own content-filtering policies, website blacklists, time- and content-based browsing policies, and much more.
Get Complete Control
Our web-based console makes it simple to gain control over your users’ web browsing with a user-friendly interface and workflow.
You may use our default web protection policies or create your own custom rules for desktops, laptops, or servers.
Individual site blocking:
Want to block specific sites that don’t fall within our core site categories? The web protection feature lets you add custom URLs to the blacklist.
We Keep Users Safe
We protect against malware, phishing, adware, botnets, and spam.
We monitor daily usage with automated bandwidth checks and alerts.
We keep users off sites that could cause a data breach, and protect the business from the legal liability that comes with a data breach.
We Improve Workforce Productivity
We set and automatically enforce browsing policies that keep users off non-work related sites like gaming or social media.
Time-based browsing policies:
We modify blacklist rules to allow employees to visit non-work sites outside of standard business hours.
Automation & Scripting
We Get More Done with Drag-And-Drop Automation or by Uploading Our Own Script
Time is at a premium, so it greatly benefits you and your users when we can automate routine tasks. Our Automation and Scripting solutions give our team incredible flexibility to automate even complex tasks with ease.
You Get Complete Transparency Immediate results: Our actions related to checks and tasks take place in near real-time
We Arm You with Our Automation
Our Remote Monitoring & Management provides the ability to use bulk actions to modify scripts on many machines at once.
We set tasks to trigger automatically when a monitoring check signals a problem.
Our scripts can be deployed with the push of a button or can be set to run on a schedule.
Mobile Device Management
Manage and Secure Smartphones and Tablets from a Single Dashboard
Today’s IT service management solutions need to account for mobile devices and on-the-go employees. This means you need solid mobile device management software that lets them be more productive by using their preferred devices—while still keeping the network safe and secure. Our Mobile Device Management platform allows you to easily manage and secure mobile devices. Our mobile device management feature is scalable, easy to configure, and easy to manage. It makes device management more efficient and helps you to reduce risk with fast, automated setup and maintenance of your mobile fleet. And by combining mobile device management with the other features in Remote Monitoring & Management, you can conveniently oversee multiple types of devices from a single web-based console.
Mobile Device Management Features
Configure detailed security settings on business-owned devices.
Use the built-in GPS on mobile devices to locate lost or stolen smartphones or tablets.
Keep track of devices registered to individuals and associated handset details.
Data usage monitoring:
Help make sure you don’t pay extra data usage fines by setting up data usage monitors on your users’ registered devices.
Lock phones, set passwords, or wipe devices. Additionally, you can remotely configure email and Wi-Fi access on your devices.
Multiple device types supported:
The mobile device management tools support Apple® iOS®, Google® Android®, and Microsoft® Windows® devices and tablets.
24/7 Remote Monitoring
We remotely Monitor Desktops, Laptops, Servers, and Mobile Devices across Operating Systems and Platforms
Any remote monitoring and management solution worth its salt needs to provide complete visibility to engineers, yet it also needs to be easy to use. The system should enable you stay on top of everything in near real-time so you can prevent issues when they’re still molehills rather than mountains. We provide near real-time remote monitoring for all your devices so you can maintain order in even the most chaotic IT environments.
We Keep Your Environment Healthy
Get notifications about device availability, performance, security, and backup statuses.
Easily health-check hardware and software on workstations and servers across multiple work locations.
Monitor antivirus scanning statuses, errors in event logs, and much more.
We Monitor Everything
Windows, Mac, and Linux compatibility:
Unlike other remote monitoring software that focuses on a single platform, we keep track of workstations and servers across platforms and operating systems including Windows, OS X, and multiple versions of Linux.
Network performance monitoring:
We use SNMP functionality to monitor network devices—including servers, printers, routers, and switches.
Mobile device monitoring:
We keep track of smartphones and tablets with mobile device checks and monitoring.
Virtual machine monitoring:
We run checks on all virtual sessions and virtual machines under our control.
Fix issues without disrupting end users or causing downtime by using remote command lines and custom scripts, and by managing system processes and services.
Set scheduled maintenance to run during off hours so you don’t disrupt employees’ productivity or raise false downtime alarms.
Granular roles and permissions:
Set strong rules around who can and cannot access data and systems based on their position within the organization.
Automation and bulk actions:
We standardize your checks, rules, and tasks across sites, servers, and workstations. And, we take full advantage of our automation and scripting tools to help you perform bulk actions automatically across networks and work sites.